Our vision

Our vision is to elevate humanity, beautify life and to be a positive force in the lives of those we serve, in our community, and in our world.

Our purpose, as a lifestyle management business, is to become a trusted service provider, lifestyle specialist, and personal champion for people seeking services and solutions that are intentionally designed to positively impact how they experience life, resulting in a more balanced, purposeful, and productive life.

Our Mission

Our mission is to help people enhance, organize and simplify life, so they can pour their time, energy, and passion into what matters most deeply.

Our
values

Our Philosophy and core values

Contessa Concierge & Personal Assistant Services is committed to the happiness, well being, and satisfaction of our clients.

Our promise: We bring love, intention and care to everything we do.

Our philosophy is to take an integrative, hands-on, and holistic approach to how we provide services to our clients by addressing the pain points and challenges in all aspects of their lives. We stay open to new perspectives and endless possibilities in order to best serve our clients.

Our agile mindset gives us the ability to strategically and creatively adapt our services to meet our clients' shifting priorities and needs. Our signature blend of essential and specialty services also reflects our philosophy. Which is to personalize and deliver premium quality services in a way that is closely attuned to our clients' needs, values, preferences, priorities, experiences, aspirations, and goals, and that best supports, improves, and enhances their life, vitality, and overall well-being.

Our success is defined by our ability to authentically connect with our clients in a meaningful way and to work with them to create positive changes and achieve results.

As global citizens and stewards of this planet, we have a role to play in caring for, protecting, and serving people, animals, the environment, our natural resources, and our planet. We have a deep reverence and respect for all living creations, and we honour the wisdom, beauty and generosity of Mother Nature’s bounty.

We carry out this responsibility in our everyday lives, in our relationships, with the clients we serve, and in the communities in which we live, work, play, and volunteer.

We believe that embracing life’s challenges will lead to opportunities for personal transformation, growth and learning, and ultimately, to living a more harmonious, joyful, intentional, and purposeful life. 

Our core Values

Our core values are the guiding force behind our philosophy, principles, and aspirations—in business and in life. They are the foundation upon which we shape and articulate our brand, our business, and our services. They inform who we are, what we do, and why we do it.    

A Passion for Quality and Service Excellence:

• We always do our best, no matter what.

• We are steadfastly focused on quality, service, results, and excellence.

• We take pride in our ambitious work ethic.

• Mastering the big picture, the details, and everything in between.

• We proactively anticipate, respond to and execute your service requests in a timely manner, while seamlessly adapting to your evolving priorities and needs.

• We are committed to maintaining excellent service levels and consistently high standards in our work.

• We build and foster positive, lasting relationships with our clients, vendors, partners, and suppliers.

• We bring love, intention and care to our work, and in our everyday life.

Our three golden rules of customer service are:

1. Customer service reigns supreme

2. Every customer deserves the royal treatment

3. Excellent customer service is the fashion and it will
   never go out of style

Client Satisfaction, Communication:

• We cultivate and foster face-to-face, trusting relationships with our clients.

• We are highly attuned to our clients' needs, interests, values, preferences, experiences, priorities, aspirations, and goals.

• We create a personalized, positive experience that caters to our client's specific needs, pain points and challenges.

• We think and act from the intelligence of both our mind and heart utilizing our awareness, logic, creativity, experience, and intuition.

• We actively listen to our clients—hearing what is both said and not said—and being able to read between the lines.

• We value high-fidelity communication with our clients, our vendors and partners, and in all interactions.

• We appreciate receiving constructive, honest feedback.

Gratitude, Kindness, Compassion, Authenticity:

• We are deeply grateful for our clients and our resource partners. We appreciate the opportunity to serve our clients, and be a part of their support network.

• Be fully present, mindful and self-aware, at all times.

• We are a committed personal champion and advocate for the happiness and well-being of our clients.

• We maintain a sense of optimism and believe that kindness, love, compassion, empathy, harmony and cooperation can produce far-reaching positive ripple effects in the world.

• We connect with our clients in an authentic, meaningful way so that we can best understand their needs and help them to unleash and transform their potential to live their best life.

Honesty, Integrity, Trust, Respect, Dignity:

• Be honourable, act in good faith, act and lead with honesty, dignity, respect and integrity.

• We earn our clients' trust and respect through loyalty and by consistently upholding our values, high standards, and delivering positive outcomes and results.

• We act responsibly, lawfully, and ethically in the best interests of our clients and society.

• If we do not know something, we will be transparent, and make every effort to find the best answer, solution or offer a viable alternative or recommendation.

Confidentiality, Discretion, Professionalism, Loyalty:

• We demonstrate our professionalism through our conduct, our intentions, actions and behaviours, our competence and knowledge, and by providing our clients with an exceptional experience.

• Loyalty to our clients is an absolute.

• Discretion is a must.

• Confidentiality is guaranteed. We take the utmost care in safeguarding, respecting and maintaining the confidentiality, security, and privacy of our clients.

Accountability, Responsibility, Continuous Improvement:

• We are responsible and accountable for delivering on our promises and commitments.

• We work to our strengths. If a service request does not fall within our area of expertise, we will tell you and offer a viable alternate solution or recommendation.

• We are not perfect or infallible. If we fall down, make a mistake or an error, we will own it, no excuses, and we will take immediate corrective measures and remedial actions. Lessons learned lead to best practices and opportunities for growth and development.

• We are committed to continuous improvement—our capacity for learning, growth, change, and contribution ensures that we stay open and curious.

Community:

• We are responsible local and global citizens.

• We have a shared responsibility for taking care of each other, all living creatures, our environment, our natural resources, and our planet—now and for future generations.